IT Service Management Consulting

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IT Service Management Consulting

IT Service Management consulting aids businesses in aligning their IT processes with their goals and objectives.Livyoung realtech has years of experience in IT Service Management and can provide ITSM consultation and implementation services to enterprises of any size and industry.

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    ITSM consultants at Livyoung Realtech include:

    • Livyoung Realtech is one of the ITSM platforms we use.
    • Provide ITIL consulting services, which entails matching ITIL best practices to our clients' requirements.
    • Based on the ServiceNow® and Jira platforms, propose the best solution for your difficulties.
    • Customize the platforms to fit your company's needs.

    Challenges We Solve

    Companies may face plentiful ITSM-related challenges. They can be general or specific. But regardless of that, we can help you tackle any of them, for instance:

    Inefficiency of IT support across distributed business units

    An ITSM solution will speed up IT support activities across a distributed IT environment by providing a single view of IT processes and infrastructure.

    Inability to assess IT employees’ performance

    We can assist you in measuring KPIs for IT employees, assignment groups, and regional units using the information on IT employee performance.

    It will make it easy to see and react to performance patterns.

    Complexity of monitoring vendors’ performance

    Our staff can set up a vendor assessment feature that makes evaluating and ranking vendors simple, convenient, and compliant with your company’s operations.

    In this manner, you can benefit from greater monitoring and ensure that the IT services you provide to users are of excellent quality.

    Failure to manage multiple IT service vendors with different SLAs and overlapping areas of responsibility

    Integrating your ITSM system with that of your suppliers, as well as customizing Service Level Management functionality and designing separate task workflows for different providers, can all assist your firm manage many vendors successfully.  

    With our ITSM knowledge, your company can deal with overlapping areas of responsibility by establishing systematic problem management and paying extra attention to finding the root cause.

    Difficulty in solving ITSM problems caused by merges and acquisitions

    We can assist you with importing individuals, groups, corporations, departments, and locations into your instance, allowing you to easily handle mergers and acquisitions.

    We can undertake essential migrations or integrations to build a balanced ITSM-ecosystem for your companies if the scope of mergers or acquisitions needs to be expanded.

    Lack of preventive efforts in IT service management

    Our experts can help your IT support investigate and dig out the causes of such incidents, preventing them from happening again, by planning and implementing Problem Management.

    They can also implement and optimize Event Management to assist your ITSM specialists in monitoring the health of your IT infrastructure, uncovering alarming events, and preventing outages caused by these events.

    Problem and Event Management will help you achieve both high IT service availability and cost-effectiveness.

    Inability to assess IT employees’ performance

    We can assist you in measuring KPIs for IT employees, assignment groups, and regional units using the information on IT employee performance.

    It will make it easy to see and react to performance patterns.

    How Our IT Service
    Management Consulting Works

    There are 4 major ITSM consulting models at ScienceSoft: one-time consultation,
    helping you to choose a platform, implementation services, and ongoing improvements.
    • One-time consultation: You show us your ITSM-related problem – we solve it. For instance:
    • Choosing a platform

    We’ll help you choose the proper platform to meet your goals once you’ve decided to include ITIL practices and an ITSM strategy into your company’s procedures. We begin by determining your needs.

    Following that, we evaluate a variety of platforms and select the solution that best meets your needs and objectives.

    • ITSM platform implementation

    If you’ve come as far as adopting a particular ITSM system but you aren’t satisfied with its out-of-the-box functionality, we can customize it so that it meets your requirements. Here’s what we do:

    • Clarify your needs and aims
    • Jointly spell out your requirements
    • Implement your functionality
    • Support your system
    • Ongoing improvements

    The fine-tuning of IT services is a continuous process, which is why it’s common to work in cycles to identify weak spots and eliminate them.

    Using this four-phase course of action, we can help you improve your IT services on a constant basis:

    • Identifying a weak spot that needs improvement
    • Drawing up and implementing a detailed solution
    • Staying tuned in case you have any other problems
    • Comparing expectations with actual results
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    The web-based application developed by the team of LIVYOUNG was stunning. They faced several issues while developing this project. But, they overcame them and submitted it on time. The team has all the required skills and ability to solve all the issues and meet the client's expectations. They highlight the safety that they provide their clients with.

    Hiroto Yamamoto

    Hiroto Yamamoto

    Project Delivery Manager

    I had the experience of engaging LIVYOUNG services for one of the custom software which my organization wanted to develop. Good thing is they are based in India as well as Germany which perfectly suited us. For me it was easy to manage locally and the management to have peace of mind since they are German. I visited their offices in Pune and have been pretty satisfied with the clear analysis, timely execution and keeping things under budget. This testimonial is my Thank You note to LIVYOUNG.

    Aashika Gupta

    Aashika Gupta

    Market Research Analyst at Gothman Research Group

    We have been looking for a good app development agency to help us get our mobile app developed in California. We came across LIVYOUNG through one of the popular platforms clutch and we decided to hire them to get robust app solutions for Android and iOS devices. Finally, the dedicated development team has developed a perfect solution in the given timeline. It is exactly the reflection of what we have expected. Very experienced team, I really appreciate their efforts and look forward to work with the next project.

    Tanya Chua

    Tanya Chua

    Magento Developer at CYBAGE SOFTWARE PVT. LTD

    We got best-in-class developers on sharing basis within a few months from Livyoung. That solves our IT staff needs.

    Smith Donna

    Smith Donna

    Monarch Tech solutions

    Found that their pricing was very much transparent compared to another Automation tool system that our office uses. Spent a lot of time questioning the features presented and got fully satisfying answers. Saves tons of time and money.

    Dave Block,

    Dave Block,

    Bloom Lead Gen

    We highly recommend Livyoung Realtech in .NET programming and support. They are highly professional and transparent. Balaji made us understand hidden loopholes in my existing platforms. On the reporting side, we love the ability to create drill-down reports. If you are looking for a great team to handle your .Net application, we certainly recommend them.

    John Doe

    John Doe

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